SKILLS

  • Strong work ethic and desire to succeed

  • Excellent customer service skills

  • Advanced sales techniques and negotiation skills

  • Upselling and cross-selling strategies

  • In-depth product knowledge

  • Cash handling and transaction processing

  • Inventory management and stock organization

  • Visual merchandising and store presentation

  • Effective team collaboration and leadership

  • Problem-solving and conflict resolution

  • Ability to meet and exceed KPIs (Key Performance Indicators)

  • Ability to work efficiently under time constraints and deadlines

  • Strong verbal and written communication skills (in-person, phone, email)

  • Relationship-building skills with customers and colleagues

  • Active listening and persuasive communication

  • Lead generation and prospecting

  • Objection handling and closing techniques

  • Sales funnel management

  • Market and competitor analysis

  • Adaptability to fast-paced retail environments

  • Strong presentation and public speaking skills

  • Proficiency in Microsoft Word, Excel, PowerPoint, and Visual Art software

  • Fluent in French, English, and Pulaar

  • Highly punctual and reliable

EXPERIENCE

Frank And Oak - Sales Ambassador

December 2023 - Present

  • Provided exceptional customer service by assisting clients with product selections based on their needs and preferences.

  • Built strong customer relationships to enhance brand loyalty and increase repeat business.

  • Processed sales transactions accurately and efficiently, ensuring a smooth checkout experience.

  • Maintained store cleanliness and organization to create a welcoming shopping environment.

  • Assisted in stock replenishment, inventory counts, and product merchandising to optimize store layout.

  • Stayed up to date on the latest fashion trends and company product lines to provide knowledgeable recommendations.

  • Supported promotional events and marketing initiatives to drive sales and brand awareness.

  • Resolved customer inquiries and complaints professionally to enhance overall satisfaction.

  • Worked collaboratively with team members to achieve and exceed sales targets and KPIs.

417 Nissan - Sales and Leasing Specialist

May 2024 - September 2024

  • Achieved an average of 12.5 vehicle deals per month, consistently meeting and exceeding my sales targets.

  • Developed expertise as a product knowledge specialist.

  • Assisted customers in selecting the perfect vehicle to fit their needs.

  • Conducted professional vehicle presentations.

  • Negotiated deals to maximize customer satisfaction and company revenue.

  • Maintained long-term customer relationships through follow-ups via email and text.

  • Scheduled and managed customer appointments to optimize sales opportunities.

Uniqlo - Sales Associate

June 2023 - December 2023

  • Played a key role in opening the first store in the city.

  • Managed stock organization and replenishment.

  • Provided exceptional customer service.

  • Organized product displays to enhance the shopping experience.

  • Ensured high levels of customer satisfaction.

Nordstrom - Men's Clothing Sales Representative

November 2021 - June 2023

  • Processed customer transactions efficiently.

  • Managed styling appointments for personal customers.

  • Provided tailored shopping experiences to maximize customer satisfaction.

  • Resolved customer concerns and complaints professionally.

  • Consistently met and surpassed individual sales targets.

Power Marketing Real Estate - Paid Intern

May 2021 - September 2021

  • Assisted with various real estate marketing tasks.

  • Distributed promotional pamphlets to local neighborhoods.

  • Identified and approached potential home sellers to secure new business.

Walmart - E-Commerce Associate

March 2021 - October 2021

  • Managed online orders efficiently.

  • Picked and organized store orders.

  • Prepared shipments with correct labeling and packaging.

Mastermind Toys - Sales Associate

November 2019 - November 2021

  • Assisted customers with selecting appropriate gifts.

  • Processed sales transactions and handled cash register duties.

  • Maintained store cleanliness and organization.

  • Wrapped gifts to enhance customer experience.

LAC Canada - Secretary

September 2020 - March 2021

  • Managed incoming phone calls and directed customers to the appropriate department.

  • Scheduled and organized appointments.

EDUCATION

  • High School Diploma Louis-Riel (2021)

  • Currently studying Animation at Algonquin College

VOLUNTARY WORK

  • Babysitting

  • Volunteered for The African League of Canada 

  • Assisted children with homework and activities at Carson Community Center (2018)

  • Volunteered at the International Animation Festival (2022 & 2023), working in multiple roles, including event setup, booth management, and party crew coordination.